Mitigation Project Manager

Benefits:

• Paid time off
• Training & development
• 401(k) matching
• Competitive salary

Reports To: Director of Mitigation

What does a Mitigation Project Manager do?

• Lead and support a team of mitigation professionals serving property owners in their time of need.
• Make a meaningful difference for customers whose homes or businesses have been impacted by water, fire, mold, or other property damage.
• Oversee mitigation projects from initial assessment through completion, ensuring work is performed safely, efficiently, and according to Paul Davis and industry standards.
• Manage project scope, scheduling, documentation, resources, and job costs to help ensure projects are completed on time and within budget.
• Deliver an exceptional customer experience by communicating clearly, demonstrating empathy, and responding to concerns with a sense of urgency.
• Coordinate effectively with customers, technicians, estimators, adjusters, subcontractors, and other parties involved in the project.
• Provide direction, coaching, and accountability to the mitigation team while promoting a positive and productive work environment.
• Take ownership of project outcomes and proactively identify and resolve issues that could affect quality, schedule, customer satisfaction, or profitability.

Why Join The Team? Our company is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and our company's University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Restoration Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

• Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
• Vision: To provide extraordinary care while serving people in their time of need.
• Mission: To provide opportunities for great people to deliver Best in Class results.

Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within our company needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a Mitigation Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance of your team!

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at our company we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Great culture and team dynamic
• Pay based on experience and certifications
• Bonus opportunities based on performance

Team Qualifications (Requirements):

• Proven leadership experience with the ability to manage, motivate, and develop a team.
• Previous experience in mitigation, restoration, construction, or a related industry strongly preferred.
• Strong knowledge of water mitigation, structural drying, mold remediation, emergency services, and restoration industry standards.
• IICRC certifications, including Water Restoration Technician (WRT), preferred.
• Strong commitment to providing an exceptional customer experience.
• Excellent communication, organization, problem-solving, and decision-making skills.
• Ability to communicate professionally with customers, adjusters, subcontractors, and internal team members.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Comfortable using technology for project documentation, communication, scheduling, and job management.
• Valid driver’s license with a clean driving record.
• Ability to work nights, weekends, overtime, and participate in an on-call schedule when needed.
• Commitment to continuous learning, professional development, and team growth.

Role on the Team (Job Responsibilities):

• Manage mitigation projects from initial response through completion, ensuring work meets Paul Davis and industry standards.
• Lead, coordinate, and support mitigation crews performing water mitigation, structural drying, tarping, board-up, mold remediation, environmental services, and other emergency restoration services.
• Review project scope, job requirements, staffing, equipment, and schedules to ensure crews are prepared to complete work safely and efficiently.
• Conduct daily team huddles to review schedules, project priorities, safety considerations, and crew assignments.
• Monitor project progress, job costs, documentation, and overall performance to help ensure projects remain on schedule and within budget.
• Perform job-site inspections and quality-control checks to ensure work meets company standards and project requirements.
• Meet with customers, adjusters, property managers, and other stakeholders on-site as needed to discuss project status, scope, concerns, and issue resolution.
• Serve as a primary point of contact for customers throughout the mitigation process, addressing questions and concerns promptly and professionally.
• Identify project challenges, scope changes, or additional work and communicate them promptly to the appropriate parties.
• Ensure job documentation, photos, moisture readings, equipment records, and other required project information are accurate, complete, and submitted in a timely manner.
• Coordinate with estimators, administrative staff, reconstruction, and other departments to ensure smooth project handoffs and communication.
• Coach and develop Mitigation Technicians and Senior Mitigation Technicians while holding team members accountable for safety, quality, productivity, and customer service.
• Ensure company vehicles, equipment, and supplies are properly maintained, organized, and ready for deployment.
• Promote and enforce company safety procedures and maintain clean, safe, and professional job sites.
• Represent Paul Davis professionally and uphold the company’s standards and reputation in every customer and business interaction.
• Be accessible by phone and participate in the on-call schedule as required.

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer!

Compensation: $18.00 - $30.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results